90 DAY REFUND POLICY
TILE-VINYL-WALL TILE-MOSAICS-TOOLS
ORIGINAL PACKAGING REQUIRED FOR RETURN
Returns must be unopened and in its original purchased packaging and quantity, for example if tile is purchased by the box, it must be returned by the box except as noted below:
30 DAY REFUND POLICY
THINSET-GROUT-CEMENTITIOUS PRODUCTS
ORIGINAL PACKAGING REQUIRED FOR RETURN
· Returns on thinset, self-leveler, grouts and other bagged cementitious products will only be accepted for 30 days following the purchase date with a receipt.
Once a product has been installed, it cannot be returned. We Are Floors is not responsible for product defects or damage, property damage or lost labor costs due to faulty installation. Claims for damage or shortages must be made upon receipt of product. Thoroughly inspect all products before installation. Installed flooring is considered the property of the owner/installer and cannot be exchanged or returned for any reason.
Special orders cancelled prior to shipping can be cancelled without penalty and refunded in full, including the cost of shipping. A restocking fee of 25% will be charged on any return of special order products. The customer is solely responsible for all outgoing and return shipping costs once the order has shipped. Items that qualify as a special order are:
